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Help Center

Find resources, FAQs, and step-by-step guides to assist you with all of your mortgage needs. 

How Can We Help You?

Check out our self-service tools, including an automated phone system and a robust Knowledge Hub, or chat with us directly. And if you’ve been affected by a natural disaster, our dedicated relief options are just a click away. At Newrez, we’re committed to guiding you toward a smooth, stress-free homeownership journey—every step of the way.

Loan Options that Work for You

Browse flexible loan solutions designed to help you achieve your dreams.

Looking for self-service options?

Access our interactive options to get quick answers to your questions, without the need to speak with a live representative. 

Impacted by a Natural Disaster?

We're committed to supporting our customers through the financial strain that often follows a natural disaster like a hurricane, flood, or tornado.

Holiday Schedule

When is the Newrez Customer Service line closed?

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