Do you like waiting on the phone to speak with customer service? We didn’t think so. If you need to make a payment or check your principal balance, Newrez enables you to do this without having to waste your precious time on hold. We know you’re busy – take action on your loan at your convenience with our self-service phone system.
What Is an Automated Phone System?
An automated phone system, or interactive voice response (IVR), is technology that allows callers to make verbal requests and receive information without speaking with a live telephone operator. Newrez uses this technology to make our customer service more efficient, so you can make payments and get information about your mortgage on your own schedule. To reach our automated phone line, call 866-317-2347.
Want another way to pay? Learn about the benefits of autodraft.
What Do I Need Before I Call?
Before you call, make sure you have:
- The last 4 digits of your social security number
- Your loan number (must be 10 digits)
- The ZIP code of the property you’re calling about
If we already have your bank account and routing number on file, you will not have to re-enter it.
What Can I Do on Newrez’s Automated Phone System?
Once we have verified your identity, we will tell you when your last payment was received, when your next payment is due and the amount. We provide this information up front as a convenience to our borrowers because it is an extremely common inquiry.
You will then be presented with a menu of actions you can take:
- Press 1 to make a payment through our self-service feature.
- Press 2 if you’re looking to refinance† or buy a home with Newrez. This will connect you with a team member who can get you started.
- Press 3 for our contact information, including our mailing address, website, various phone numbers and our correspondence address.
- Press 4 for general loan information, including the principal balance left on your account, your last payment date, your next payment due date and the amount.
- Press 5 for information on your escrow account, including the date of your last escrow analysis, whether your escrow payment has increased or decreased and the new amount.
- Press 6 for tax or insurance information. Here you will be given more options:
- Press 1 for insurance. You will be routed to an insurance specialist.
- Press 2 for taxes. The IVR will then walk you through more questions to determine if you need to be routed to one of our team members.
Get the Help You Need with Your Mortgage
Our automated phone system is designed for your convenience. Many of our customer inquiries can be handled without having to speak with a live agent, saving you precious time.
Want another way to find information and take action on your loan? Learn how to use your online account.