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  1. If you been impacted by the recent storm, visit our Disaster Relief page for resources and support. 

  2. In observance of the Thanksgiving holiday, our live customer service line will close early on Wednesday, November 27, at 7:00 PM EST and will remain closed on Thursday, November 28. We will return to regular business hours on Friday, November 29. Call volumes may be higher than normal on December 2-3 the following week, resulting in extended hold times. For a quicker response, please log in to your online account and use our live chat function to speak with one of our representatives. 

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Shane Ross

Shane Ross is the Head of Servicing and oversees all facets of the servicing business for both all New Residential Corp. entities. Mr. Ross previously served as Managing Director of Servicing at Shellpoint Mortgage Servicing, a division of the Company.

He has over 25 years of experience in mortgage servicing and consumer finance. His prior servicing leadership experience includes serving as Chief Operating Officer for Selene Finance and Litton Loan Servicing. Shane’s years of expertise in overseeing servicing businesses have proven a strong operational foundation.

Mr. Ross earned a bachelor’s degree from the University of North Texas.