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Servicing Legal Disclosure

Newrez LLC dba Shellpoint Mortgage Servicing.

Newrez LLC dba Shellpoint Mortgage Servicing is a debt collector. This is an attempt to collect a debt and any information obtained will be used for that purpose. Newrez LLC dba Shellpoint Mortgage Servicing’s NMLS ID is 3013.

Certain states have different disclosures. Please scroll down to find the state you are looking for. 

Nationwide Mortgage Licensed Servicing Locations:

55 Beattie Place, Suite 600, MS501, Greenville, SC 29601 NMLS ID# 3013
Houston, TX Branch Office NMLS ID#1105392

Arkansas

Please note that Newrez LLC dba Shellpoint Mortgage Servicing is licensed in Arkansas and that complaints about Newrez LLC dba Shellpoint Mortgage Servicing may be submitted to the Arkansas Securities Department via the Department’s website (http://www.securities.arkansas.gov/) or toll-free (800)-981-4429.

Tenga en cuenta que Newrez LLC operando como Shellpoint Mortgage Servicing es licenciado en Arkansas y que las quejas sobre Newrez LLC operando como Shellpoint Mortgage Servicing podrán ser sometidas al Departamento de Valores de Arkansas a través del sitio web del Departamento (http://www.securities.arkansas.gov/) o al número gratuito (800-981-4429).

California

Licensed by the Department of Financial Protection and Innovation under the California Residential Mortgage Lending Act. As required by law, you are hereby notified that a negative credit bureau report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill your credit obligation. The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or www.ftc.gov.

Licenciado por el Departamento De Protección financiera bajo la Ley de préstamos hipotecarios residenciales de California. Como es requerido por la ley, usted esta siendo notificado por este medio que un reporte de crédito negativo afectando su reporte de crédito puede ser remitido a una agencia de reporte de créditos, si usted no puede satisfacer los términos de su obligación. El acto estatal de Rosenthal Fair Debt Collection Practices, y el acto federal de Fair Debt Collection Practices requieren que, a menos de circunstancias inusuales, los cobradores no podrán contactarlo antes de las 8 a.m. o después de las 9 p.m. Ellos no lo podrán acosar usando amenazas violentas o arrestarlo o usar un lenguaje ofensivo. Los cobradores no podrán usar declaraciones falsas o engañosas o llamarlo a su trabajo si ellos saben o tienen razón para saber que usted no puede recibir llamadas personales en su trabajo. En general, cobradores no le podrán decir a otra persona, aparte de su abogado o su esposa, acerca de su deuda. Los cobradores se podrán comunicar con otras personas para poder comunicarse con usted, y para entablar un juicio. Para más información sobre las actividades de colección de deuda, usted puede contactar al Federal Trade Commission al 1-877-FTC-HELP www.ftc.gov.

Colorado

Check the license status of your mortgage loan originator at http://www.dora.state.co.us/realestate/index.htm
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR.

A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by law to collect the debt.

Verifique el estado de la licencia de su originador de préstamos hipotecarios en http://www.dora.state.co.us/real-estate/index.htm
PARA INFORMACIÓN SOBRE LA LEY DE PRÁCTICAS JUSTAS DE COBRO DE DEUDAS DE COLORADO, CONSULTE WWW. COAG.GOV/CAR.

Un consumidor tiene derecho a solicitar por escrito que un cobrador de deudas o agencia de cobranza deje de comunicarse con el consumidor. Una solicitud por escrito para cesar la comunicación no impedirá que el cobrador de deudas o agencia de cobranza tome cualquier otra medida autorizada porla ley para cobrar la deuda.

Hawaii

Please note that Newrez LLC dba Shellpoint Mortgage Servicing is licensed in Hawaii and that complaints about Newrez LLC dba Shellpoint Mortgage Servicing may be submitted to the Hawaii Division of Financial Institutions Department of Commerce and Consumer Affairs at the following address:

Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054
Honolulu, HI 96805
OR
dfi-nmls@dcca.hawaii.gov

Tenga en cuenta que Newrez LLC operando como Shellpoint Mortgage Servicing es licenciado en Hawaii y que las quejas sobre Newrez LLC operando como Shellpoint Mortgage Servicing podrán ser sometidas a la División de Hawaii del Departamento de Instituciones Financieras de Comercio y Asuntos del Consumidor en la siguiente dirección:

Division of Financial Institutions
Department of Commerce and Consumer Affairs
P.O. Box 2054 Honolulu, HI 96805
O
dfi-nmls@dcca.hawaii.gov

Illinois

Licensed by the Illinois Division of Banking

The primary regulatory authority having jurisdiction over the residential lending activities of Shellpoint is the Federal Trade Commission. Their information is below:

Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580

Licenciado por la Division de Banca de Illinois

La autoridad competente de regulación primaria sobre las actividades de préstamos residenciales de Shellpoint es la Comisión Federal de Comercio. La información es a continuación:

Federal Trade Commission
600 Pennsylvania Ave., NW
Washington, DC 20580

Maine

Our address is 75 Beattie Place, Suite 300. Greenville, SC 29601.

Our business hours are Mon-Fri 8 a.m. to 8 p.m.

Massachusetts

NOTICE OF IMPORTANT RIGHTS

You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten (10) days unless you provide written confirmation of the request postmarked or delivered within seven (7) days of such request. You may terminate this request by writing to the collection agency.

Local address is 75 Beattie Place, Suite 300. Greenville, SC 29601. Office hours are Mon-Fri 8 a.m. to 8 p.m.

NOTIFICACION DE DERECHOS IMPORTANTES

Usted tiene derecho a hacer una solicitud por escrito u oral para que las llamadas telefónicas relacionadas con su deuda no se hagan a su lugar de trabajo. Cualquier solicitud oral tendrá una vigencia de sólo diez días a menos que proporcione una confirmación por escrito de la solicitud fechada por el correo o entregada dentro de un lapso de siete días a partir de dicha solicitud. Usted puede cancelar esta solicitud por escrito al cobrador de deudas.

La dirección local es 75 Beattie Place, Suite 300. Greenville, SC 29601. El horario de oficina es de lunes a viernes de 8 a.m. a 8 p.m.

Minnesota

This collection agency is licensed by the Minnesota Department of Commerce.

Esta agencia de cobranza está autorizada por el Departamento de Comercio de Minnesota.

Mississippi

Licensed by the Mississippi Department of Banking and Consumer Finance

Montana

The State of Montana, Department of Administration, Division of Banking and Financial Institutions (Division), is the licensing agency of mortgage servicers. Any consumer with a comment, question, or concern should contact the Division by the means listed within this disclosure.

State of Montana, Department of Administration
Division of Banking and Financial Institutions
301 South Park, Suite 316
Helena, MT 59620-0546

PO Box 200546
Helena, MT 59620-0546

Phone: (406) 841-2920
Fax: 406-841-2930
E-mail: banking@mt.gov
Website: http://www.banking.mt.gov/MortgageConsumerFinance/mortgage.aspx

New Hampshire

Licensed with the New Hampshire Banking Department

New Jersey

Licensed by the New Jersey Department of Banking and Insurance

New York

Borrowers may file complaints about Newrez LLC dba Shellpoint Mortgage Servicing with the New York State Department of Financial Services. Borrower may obtain further information from the New York State Department of Financial Services by calling the Department’s Consumer Assistance Unit at 1-800-342-3736 or by visiting the Department’s website at www.dfs.ny.gov.

We are required by regulation of the New York State Department of Financial Services to notify you of the following information. This information is NOT legal advice: Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. section 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:

  1. the use or threat of violence;
  2. the use of obscene or profane language; and
  3. repeated phone calls made with the intent to annoy, abuse, or harass.

If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:

  1. Supplemental security income, (SSI);
  2. Social security;
  3.  Public assistance (welfare);
  4. Spousal support, maintenance (alimony) or child support;
  5. Unemployment benefits;
  6. Disability benefits;
  7. Worker's compensation benefits;
  8. Public or private pensions;
  9. Veteran's benefits;
  10. Federal student loans, federal student grants, and federal work study funds; and
  11. Ninety percent of your wages or salary earned in the last sixty days.

If you would like to learn more about your legal rights and options, you can consult an attorney or a legal assistance or legal aid organization.

Los Prestatarios pueden presentar quejas sobre Newrez LLC haciendo negocios como Shellpoint Mortgage Servicing con el Departamento de Servicios Financieros del Estado de Nueva York. El Prestatario puede obtener mas informacion del departamento de Servicios Financieros del Estado de Nueva York llamando a la Unidad de Asistencia al Consumidor del Departamento al 1-800-342-3736 o visitando el sitio web en www.dfs.ny.gov.

La regulacion del Departamento de Servicios Financieros del Estado de Nueva York nos exige que le notifiquemos la siguiente informacion. Esta informacion NO es asesoramiento legal: Cobradores de deudas, de acuerdo con la Ley de practicas justas de cobro de deudas, 15 U.S.C. seccion 1692 et seq., tienen prohibido participar en actividades de cobro de deudas abusivas, enganosas e injustas, que incluyen pero no se limitan a:

  1. El uso o amenaza de violencia;
  2. El uso de lenguaje obsceno o profano; y
  3. Llamadas repetidas hechas con la intencion de molestar, abusar o acosar.

Si un acreedor o cobrador de deudas recibe una sentencia de dinero en su contra el la corte, las leyes estatales y federales pueden evitar que se tomen los siguientes tipos de ingresos para pagar la deuda:

  1. Ingreso de seguridad suplementario, (SSI);
  2. Seguridad social;
  3. Asistencia publica (bienestar);
  4. Manutencion del conyuge, manutencion (pension alimenticia) o manutencion de ninos;
  5. Beneficios de desempleo;
  6. Beneficios por discapacidad;
  7. Beneficios de compensacion laboral;
  8. Pensiones publicas o privadas;
  9. Beneficios de veteranos;
  10. Prestamos federales para estudiantes, subsidios federales para estudiantes y fondos federales
    para estudios laborales; 
  11. Noventa por ciento de su salario o salario ganado en los ultimos sesenta dias.

Si desea obtener mas informacion acerca de sus derechos y opciones legales, puede consultar a un abogado o a una organizacion de asistencia legal o de ayuda legal

New York City

Licensed as a Debt Collection Agency by the New York City Department of Consumer Affairs License number 1471002.

Licenciado como Agencia de coleccion de deudas por el numero 1471002 del Departamento de Asuntos del Consumidor de la Ciudad de Nueva York.

North Carolina

Newrez LLC dba Shellpoint Mortgage Servicing is regulated by the North Carolina Commissioner of Banks as Newrez LLC dba Newrez LLC dba Shellpoint Mortgage Servicing under license L-142377 (NMLS# 3013). If you have a complaint regarding the servicing of your mortgage loan, you may file that complaint with the North Carolina Commissioner of Banks

316 W. Edenton Street
Raleigh, NC 27603
(919) 733-3016
www.NCCOB.gov.

Shellpoint Mortgage Servicing is licensed as a North Carolina Collection Agency (Permit No. 111880) by the North Carolina Department of Insurance. If you believe the loss mitigation request has been wrongly denied, you may file a complaint with the North Carolina Office of the Commissioner of Banks website, www.nccob.gov.

Newrez LLC dba Shellpoint Mortgage Servicing está regulado por el Comisionado de Bancos de Carolina del Norte como Newrez LLC dba Newrez LLC dba Shellpoint Mortgage Servicing bajo licencia L-142377 (NMLS # 3013). Si tiene una queja sobre el servicio de su préstamo hipotecario, puede presentarla ante el Comisionado de Bancos de Carolina del Norte.

316 W. Edenton Street
Raleigh, NC 27603
(919) 733-3016
www.NCCOB.gov.

Los números del Departamento de Seguros de Carolina del Norte para nuestras oficinas son los siguientes: 55 Beattie Place, Suite 500, Greenville, Carolina del Sur 29601 - Número de permiso 111880. Si cree que la solicitud de mitigación de pérdidas se ha denegado erróneamente, puede presentar una queja ante el sitio web de la Oficina del Comisionado de Bancos de Carolina del Norte, www.nccob.gov.

Shellpoint Mortgage Servicing tiene licencia como Agencia de Cobro de Carolina del Norte (Permiso No. 111880) por parte del Departamento de Seguros de Carolina del Norte. (por favor incluya el número de permiso)

Pennsylvania

Licensed by the Pennsylvania Department of Banking

Tennessee

This collection agency is licensed by the Collection Service Board of the Department of Commerce and Insurance, 500 James Robertson Parkway, Nashville, Tennessee 37243.

Esta agencia de cobro está autorizada por la Junta de Servicios de Cobro del Departamento de Comercio y Seguros, 500 James Robertson Parkway, Nashville, Tennessee 37243.

Texas

Attention Texas Residents:

PURSUANT TO THE REQUIREMENTS OF SECTION 157.0021 OF THE TEXAS MORTGAGE BANKER REGISTRATION AND RESIDENTIAL MORTGAGE LOAN ORIGINATOR ACT, CHAPTER 157, TEXAS FINANCE CODE, YOU ARE HEREBY NOTIFIED OF THE FOLLOWING: COMPLAINTS REGARDING A LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD BE SENT TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT WWW.SML.TEXAS.GOV. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.

THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE BANKER RESIDENTIAL LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEB SITE AT WWW.SML.TEXAS.GOV.

Atención a los residentes de Texas:

CONFORME A LOS REQUISITOS DE LA SECCION 157.0021 DE LA LEY DE ORIGINADOR DE PRESTAMOS HIPOTECARIOS DE TEXAS Y RESERVAS HIPOTECAS RESIDENCIALES, CAPITULO 157, CODIGO DE FINANCIACION DE TEXAS POR LA PRESENTE SE LE NOTIFICA LO SIGUENTE: LOS RECLAMOS RELACIONADOS CON UN ORIGINADOR DE PRESTAMO HIPOTECARIO RESIDENCIAL CON LICENCIA DEBERAN ENVIARSE AL DEPARTAMENTO DE AHORROS Y PRESTAMOS HIPOTECARIO DE TEXAS, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. LOS FORMULARIOS E INSTRUCCIONES PUEDEN OBTENERSE EN LA PAGINA WEB DEL DEPARTAMENTO EN WWW.SML.TEXAS.GOV. UNA LINEA DIRECTA PARA EL CONSUMIDOR ESTA DISPONIBLE EN 1-877-276-5550.

EL DEPARTAMENTO MANTIENE UN FONDO DE RECUPERACION PARA HACER DETERMINADOS PAGOS DE SU BOLSILLO POR DANOS SOSTENIDOS A PRESTATARIOS CAUSADOS POR ACTOS DE ORIGINADORES DE PRESTAMOS RESIDENCIALES, RESIDENCIALES RESERVADOS EN BANCA HIPOTECARIA. UNA APLICACION ESCRITA PARA EL REEMBOLSO DEL FONDO DE RECUPERACION DEBE SER PRESENTADA E INVESTIGADA POR EL DEPARTAMENTO ANTES DEL PAGO DE UNA RECLAMACION. PARA MAS INFORMACION ACERCA DEL FONDO DE RECUPERACION, CONSULTE LA PAGINA WEB DEL DEPARTAMENTO EN WWW.SML.TEXAS.GOV.

Utah

As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.

Como lo requiere la ley de Utah, por medio de la presente, se le notifica que un informe de crédito negativo que se refleja en su historial de crédito puede ser enviado a una agencia de informes de crédito si usted no cumple con los términos de sus obligaciones de crédito.

Virginia

Licensed by the Virginia State Corporation Commission NMLS ID #3013 (www.nmlsconsumeraccess.org)